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💰 Refund Policy

Our Fair & Transparent Refund Policy

We want every subscriber to be completely satisfied. We strongly recommend using our free 48-hour trial before purchasing -- but if things don't work out, here is exactly what you can expect.

30-Day Window
6+ Month Plans
Fair Process
24/7 Support
STBemu.pro fair refund policy
Before You Read

Try Before You Commit

We offer a completely free 48-hour trial with no credit card required and full access to all 19,000+ channels -- the same experience as a paid subscription. We strongly encourage all customers to use this trial before purchasing any plan.

Our refund policy exists for genuine cases where the service fails to deliver what was promised. We treat every request fairly and transparently. If you have questions before purchasing, our team is available 24/7 on WhatsApp to help you make the right decision.

Important: Refunds are only available for 6-month and above subscription plans requested within the first 30 days of purchase. Monthly plans are non-refundable. We recommend starting with our free trial or a longer plan if you want refund eligibility.
Refund Eligibility

What Qualifies -- and What Doesn't

Valid Reasons for Refund
A channel or VOD content that was available and working during your free trial stops functioning after purchase and remains unfixed for more than 7 days after being reported to our support team
Device incompatibility that exists from day one of your purchase which our support team cannot resolve despite genuine troubleshooting attempts
Service quality is significantly and consistently degraded compared to what was experienced during the free trial -- such as persistent buffering across multiple channels reported and unresolved within 7 days
Accidental duplicate purchase of the same subscription plan within 24 hours
Portal credentials not delivered within 24 hours of payment confirmation despite following up on WhatsApp or email
Invalid Reasons -- Not Eligible
Device or compatibility issues that arise after more than 7 days of successful usage -- if the service worked correctly for over a week, the issue is likely on the customer's end
Issues caused by the customer's own device hardware, internet connection speed, router configuration or network provider
Objection to content that was already absent or unavailable during the free trial period -- what you see during the trial reflects what is included in the paid subscription
Change of mind, finding a cheaper alternative or no longer needing the service
Dissatisfaction with support response time unless the wait exceeded several hours for an urgent technical issue -- our team typically responds within minutes
Monthly subscription plans -- these are non-refundable regardless of reason. Please use our free 48-hour trial before purchasing
How It Works

The Refund Process

1
Submit Request
Contact us via WhatsApp or email with your order details and reason for refund request
Day 1
2
Request Reviewed
Our team reviews your case, verifies account history and assesses eligibility against our policy
Within 2 Days
3
Decision Made
We communicate our decision clearly -- approved or declined with full reasoning provided
Within 2 Days
4
Refund Processed
If approved, refund is initiated. Processing time depends on your original payment method
Up to 15 Days
STBemu refund process -- WhatsApp support and payment resolution
Refund Terms

Refund Conditions & Deductions

Standard Refund Terms
Applicable to all eligible refund requests within the first 30 days
Eligible Plans
6-month and above subscription plans only. Monthly plans are non-refundable.
Refund Window
Request must be submitted within the first 30 days of your subscription start date.
Penalty Deduction
One month's equivalent subscription cost is deducted from the refund amount as a service fee.
Transfer Charges
Payment gateway and international transfer fees incurred during the original transaction are non-refundable.
Processing Time
Up to 15 business days from approval, depending on your payment method and banking institution.
Free Trial Users
Customers who used the free trial before purchasing are still eligible for a refund if the reason is valid under this policy.
Example Refund Calculation
How the deductions work in practice for a 6-month plan
Original Plan
6-Month Subscription -- example price $40
Used Period
2 weeks within first month
1 Month Penalty Deducted
~$7 (equivalent of 1 month cost)
Transfer Charges Deducted
Actual gateway fees (varies by method)
Estimated Refund
~$33 returned to you
STBemu refund policy timeline process
Exceptional Cases Only

Partial Refund After Extended Usage

In extremely rare and well-documented situations, a partial refund may be considered for customers who have used the service for more than one month. This applies only to the following two cases:

1
Complete Service Outage: The entire service is completely non-functional for 7 or more consecutive days with no resolution provided by our team despite ongoing communication
2
Medical or Emergency Circumstance: A verified medical emergency or severe personal crisis that prevents any usage of the service whatsoever, with appropriate supporting documentation
How Partial Refund is Calculated
Example Plan 12 Months
Months Used 2 Months
Months Remaining 10 Months
Refund Eligible Half of remaining = 5 months
Deductions Apply Penalty + Transfer charges
Final Refund Value of 5 months minus deductions
Submit a Request

How to Contact Us

To submit a refund request, reach out via either of the following channels. Please include your subscription details, the reason for your request and any relevant evidence.

WhatsApp
+1 365 299 1361
Available 24/7 -- fastest response. Send your order ID, subscription plan and reason for refund.
Email
support@stbemu.pro
For formal written requests. Include your full name, order details and a clear description of the issue.
📝 What to Include in Your Request
Your full name and the email address used at purchase
Your subscription plan and approximate purchase date
A clear description of the issue and when it started
Any screenshots, videos or previous support conversation references
Your device type and internet speed (for technical issues)

Have Questions About Your Refund?

Our support team is available 24/7 to discuss your situation honestly. Or better yet -- start with a free trial and only pay when you are completely satisfied with the service.

Start Free 48hr Trial Chat on WhatsApp
Free 48hr Trial Available
No Credit Card for Trial
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Fair & Transparent Process