Try Free
STBemu.pro privacy policy data protection
Privacy Policy

Your Privacy is Our Priority

We collect only what we need, we never sell your data, and we are transparent about everything. Here is exactly how STBemu.pro handles your personal information.

Last Updated: June 2026
Jurisdiction: United States
Age Restriction: 18+ Only
The Short Version

Privacy at a Glance

Before the legal detail -- here is what actually matters about how we handle your data. We believe privacy policies should be easy to understand.

Minimal Data Collection
We only collect what is strictly necessary to provide your IPTV subscription -- name, email, WhatsApp number, MAC address and device type. Nothing more.
Never Sold or Shared
Your personal data is never sold to third parties, never shared with advertisers and never used for any purpose beyond delivering your subscription service.
Secure by Design
We do not store payment card details. All sensitive communication happens through encrypted WhatsApp channels. Your data is protected at every touchpoint.
Limited Retention
We do not keep your data indefinitely. Inactive accounts are deleted after 12 months. You can request deletion of your data at any time by contacting us.
Your Rights Respected
You have the right to access, correct or delete your data at any time. Simply contact us via WhatsApp or email and we will action your request promptly.
Transparent Communication
We will notify you of any significant changes to this policy by email. We never change how we use your data without informing you first.
STBemu data protection and privacy visual
Data Collection

What Data We Collect

We collect only the minimum information required to activate and manage your IPTV subscription. We do not collect browsing history, location data, or any information beyond what is listed below.

Full Name
To identify your account and personalise supportRequired
Email Address
For subscription confirmations and service communicationRequired
WhatsApp Number
For account activation, support and subscription deliveryRequired
MAC Address
To link your subscription to your STBemu device portalRequired
Device Type
To provide device-specific setup guidance and supportRequired
Analytics Data
Anonymous website usage via Google Search Console and Google AnalyticsOptional
Payment Info
Discussed securely via WhatsApp only. We never store card details on our serversSecure
Data Usage

How We Use Your Data

Subscription Activation
Your name, WhatsApp number and MAC address are used solely to activate and manage your IPTV subscription and deliver portal credentials.
Customer Support
Your contact details allow our 24/7 support team to assist you with setup, troubleshooting and any account queries via WhatsApp or email.
Service Communication
We use your email to send subscription confirmations, renewal reminders, service updates and -- with your consent -- occasional promotional offers.
Website Analytics
Anonymous, aggregated analytics via Google Search Console and Google Analytics help us understand how visitors use our site so we can improve the experience.
Fraud Prevention
MAC address and account data help us detect and prevent unauthorised sharing of subscription credentials, protecting all legitimate subscribers.
Refund Processing
In the event of a valid refund request, your account and payment data is used solely to verify eligibility and process the return.
Third Party Services

Services We Work With

We work with a small number of trusted third-party services to operate our business. We only share data with them where absolutely necessary and they are each bound by their own privacy policies.

WhatsApp (Meta)
Communication
Used for subscription delivery, 24/7 customer support and payment coordination. End-to-end encrypted. Subject to Meta's Privacy Policy.
Google Analytics
Website Analytics
Collects anonymous, aggregated data about how visitors interact with our website. No personally identifiable information is sent to Google Analytics.
Google Search Console
Search Performance
Monitors how our website appears in Google search results. Processes anonymised search query data only -- no personal data is involved.
PayPal
Payment Processing
An optional payment method. When used, payment is processed entirely by PayPal under their own privacy and security policies. We never receive or store your card details.
Nusave / Wise
Payment Processing
An optional international payment method. Payments are processed by Wise under their regulatory and privacy framework. We do not access your banking details.
Hostinger
Hosting & Email
Our website and professional email (support@stbemu.pro) are hosted on Hostinger's secure servers based in the EU, subject to Hostinger's Privacy Policy.
Your Rights

What You Have the Right to Do

Regardless of where you are located, we honour the following data rights. To exercise any of these rights contact us via WhatsApp or at support@stbemu.pro.

Right to Access
You can request a copy of all personal data we hold about you at any time. We will provide this within 30 days of your request.
Right to Correction
If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it immediately.
Right to Deletion
You can request that we delete your personal data. We will action this within 30 days unless retention is legally required (e.g. payment records).
Right to Portability
You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Right to Opt Out
You can opt out of marketing emails at any time by clicking unsubscribe in any email we send or by contacting us directly. Transactional emails cannot be opted out of while subscribed.
Right to Complain
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your country.
Data Retention

How Long We Keep Your Data

We do not keep your data longer than necessary. Below are the specific retention periods we apply to different types of information.

Data Type Retention Period Reason
Active subscriber data Duration of subscription + 90 days Service delivery and support
Inactive account data 12 months after expiry Reactivation possibility
Payment records 3 years Legal and tax obligations
Refund request records 2 years Dispute resolution
Support communications 12 months Service improvement
Analytics data 26 months (Google default) Website performance analysis
Cookie Policy

How We Use Cookies

Cookies are small text files stored on your device when you visit our website. We use only the cookies necessary to operate the site and understand how it is used. We do not use advertising or tracking cookies.

Essential Cookies Required
These cookies are necessary for the website to function correctly. They enable core features like page navigation, security and WordPress site functionality. These cannot be disabled as the site would not work without them. No personal data is stored in these cookies.
Analytics Cookies Optional
We use Google Analytics cookies to understand how visitors interact with our website -- which pages are most popular, how long people spend on the site, and where visitors come from. All data collected is anonymous and aggregated. No personally identifiable information is collected through analytics cookies. You can opt out by using browser settings or the Google Analytics opt-out browser add-on.
No Advertising Cookies None Used
We do not use any advertising, retargeting or third-party marketing cookies on this website. We do not run paid advertising campaigns and therefore have no need for Facebook Pixel, Google Ads cookies or any similar tracking technologies.

Questions About Your Privacy?

If you have any questions about this privacy policy, want to exercise your data rights, or have concerns about how we handle your information -- contact us directly. We respond to all privacy requests within 48 hours. You can also review our Refund Policy and FAQ page for more information about how we operate.

This Privacy Policy was last updated in June 2026. We reserve the right to update this policy at any time. Significant changes will be communicated to active subscribers via email.